Last updated January 12, 2023
Measuring our visitors
If you accept cookies, we will use Mixpanel to measure visitors to our website using. Mixpanel which records what pages you view within our site, how you arrived at our site and some basic information about your computer.
Data in in Mixpanel is anonymous – so we don’t know who you are; just that somebody visited our site.
The information we collect helps us understand what parts of our website are doing well, how people arrive at our site and similiar information we use to make your website better. Google Analytics data is automatically deleted 26 months after your last visit.
We allow visitors to discuss articles on our blog via third party discussion apps using Disqus.
Once you have opted in to leaving comments, Disqus may track your visit to our site and thus will know what pages you viewed and what you write in any comments you leave. Of course all comments you leave are also publicly visible on the Internet alongside your name.
We use Intercom so you can talk to us while browsing our website or using our products. Much like Google Analytics, Intercom records the pages you view within our site and some basic information about your computer. This information helps our Sales and Support teams to provide you with the best help possible.
While browsing our website, your information is anonymised – Intercom only knows your email address and name only if you choose to share it as part of a live chat session.
We use Intercom to reply to your enquiries, this might include sending you relevant messages based on your current activity.
Occasionaly we may reply to your enquiries using email - when you have provided us your email address as part of a live chat session or through an Email thread initiated by you.
We may also send you email whenever you have opted in for one of our newsletters, when we do you will you have the ability to opt out of any of this communication at any time.
We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services as explained in this document.
We use Slack, Mailchimp, Email and CRM software for internal communication relating to Sales and Support of our products, services and solutions. In order to fulfil their duties, our staff may use these services to share basic contact details with colleagues, such as your name and email address. In all cases, our staff treat your data with care and abide by our data protection policies.
Leapsight takes many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:
- Use of SSL encryption for sensitive data
- Hardware stored in secured data centers behind firewalls
- All access to information restricted by password and/or secure key
- Restrictions to what information can be accessed via any location
- Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet.
Of course you are responsible for keeping your password and user details confidential. Nobody at Leapsight will ever ask you for your password, so please don’t trust anybody asking you for it.
Updates to this policy